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Student
Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (90 Views)

keyboard buttons not working (space, back space, enter, num lock )

Product Name: HP Notebook - 15-bw066sa
Operating System: Microsoft Windows 10 (64-bit)

keyboard test failed failure id:QAJA2X-8T7902-XD7UQK-G07W03

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0 Kudos
HP Support Agent
Posts: 10,941
Member Since: ‎07-19-2016
Message 2 of 2 (60 Views)

Re: keyboard buttons not working (space, back space, enter, num lock )

Hi @markas80260,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that some of the keyboard keys are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

As the keyboard test failed, it looks like a hardware issue and I recommend you contact HP phone support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with the phone support.

 

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation