03-11-2017 09:09 AM
03-11-2017 11:24 AM
HP ENVY TouchSmart m6-k015dx Sleekbook Model #:E0K41UA using Windows 10 and current with updates
I am having the same problem as described. No warning, using AC power, the battery check is fine and it just lost all power. I waited a couple of minutes, checked AC connection was good, and restarted okay, but it did spook me since it has never had that problem before. The machine in service for 4 years, and I have noticed times where the screen gets brighter for a few seconds and then returns to normal. Hopeful that this isn't a sign of a near demise. BTW-I did check to be sure that the battery is not a part of the January 2017 recall and it is not.
03-12-2017 10:07 AM