my laptop inlcuded with 3 year protegent antivirus

[mithil111]

I purchased my laptop six months ago, but I am still unable to activate the antivirus software that came with it. I do not have an activation code, and the link provided in the email does not work. The only information I have from the email is my user ID and password. I would appreciate your help in resolving this issue.

[Hawks_Eye]

Hi @mithil111,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To activate the Protegent antivirus software that came with your HP Laptop, follow these steps:

Locate the Activation Key:

• The activation key for Protegent antivirus might be included in the documentation that came with your laptop. Check inside the box for any papers or cards that contain the key.
• If you received an email confirmation for your purchase, check for any email from HP or Protegent that includes the activation key or instructions.

Download the Software:

• Visit the official Protegent website: Protegent.
• Look for the download section and select the appropriate version of the antivirus software for your laptop.

Install the Software:

• Once downloaded, open the installer file and follow the on-screen instructions to install the software on your HP Envy x360.

Activate the Software:

• After installation, open the Protegent antivirus software.
• You should see an option to "Activate" or "Enter Activation Key."
• Enter the activation key you found in your documentation or email.
• Follow any additional prompts to complete the activation process.

Register the Software:

• Some antivirus programs require you to register the software with your email or an account on their website. Follow any additional instructions to register your Protegent antivirus.

Update the Software:

• After activation, ensure the antivirus software is up-to-date by running the update function. This ensures you have the latest virus definitions and security updates.

Hope this helps! Keep me posted for further assistance

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