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‎01-23-2024 05:15 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1025ax

My product: HP PAVILION GAMING LAPTOP 15-ec1xxx , product no. : 183J5PA#ACJ is charging very slow 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2024 09:08 AM

HP Recommended

Hi @Prapti26,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is charging slow.

 

Kindly refer to the steps on this link to Perform component tests for AC adapter and battery to make sure the hardwsare is working fine.

 

Perform component tests > Complete list of HP PC Hardware Diagnostics Component Tests > Power Tests > AC Adapter Test

 

If the test fails, there is an issue with the AC adapter or the battery and you will have to replace it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-25-2024 09:08 AM

HP Recommended

Hi @Prapti26,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is charging slow.

 

Kindly refer to the steps on this link to Perform component tests for AC adapter and battery to make sure the hardwsare is working fine.

 

Perform component tests > Complete list of HP PC Hardware Diagnostics Component Tests > Power Tests > AC Adapter Test

 

If the test fails, there is an issue with the AC adapter or the battery and you will have to replace it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-30-2024 12:55 PM

HP Recommended

Hi @Prapti26,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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