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Chelsy123
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Message 1 of 2
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my laptop is on but my screen is still black

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I have aPavilion laptop

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Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@Chelsy123 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Which OS do you have?

 

In the meantime, please try the steps mentioned on this link: Click here to view the related post for a solution

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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