11-16-2016 06:18 PM
there isnt any error messeges it just happend randomly and other then the charging issue the computer is fine
11-17-2016 12:30 PM - edited 11-17-2016 12:30 PM
Thank you for posting on HP Forums,
I'd be glad to help you :)
As I Understand the laptop is plugged into the adapter/charger but it doesn't charge anymore,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
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Have a good day, Ahead.
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