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‎02-29-2024 09:50 AM - last edited on ‎02-29-2024 11:45 AM by Retired

HP Recommended

Hello,

 

We ordered a laptop and it was delivered. However, we never got an invoice. The box also didn't have any  papers. The product was purchased on January 9 2024 HP *HP.COM STORE **bleep** CA   - $707.68.  The name on credit card that was charged Boris Sokoliansky.  We never got an email that confirmed  our purchase so we don't have an order number. The delivery [personal info removed] How can we get an invoice? 

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1 person had the same question
1 REPLY 1

‎03-07-2024 06:05 PM

HP Recommended

Sorry, but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not associated with HP.


We have no access to other HP functional areas including: billing, repair (i.e., Service Centers), sales, or legal (i.e., warranty). Nor are we able to contact customers -- via chat, via email, or via telephone.


For direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
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