new W-10 hp laptop battery plugged in not charging

huby · ‎03-07-2017

I have a brand new Hp Windows 10 purchased Oct '16 laptop. Battery shows plugged in not charging. I unplug AC and replug and it charges back up to 100% but only for 5 or 6 days. Then shows battery plugged in not charging again. I took battery out and put it back in but it stills happens. Please help....

GBL84 · ‎03-07-2017

Hello @huby

As its Brand new PC, request you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

Verify the warranty status here:

http://support.hp.com/us-en/checkwarranty

However you may also try these steps. !!

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook (if Possible)

Note: If a known good battery is also not charging we need to replace the system board

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee