new laptop behind purchase date by 6months - now all the software trials have expired.

[SeanAtk]

Hi, there. I purchased my laptop on the 24th of September but, the start date is showing it got was purchased in February which is six months behind. Naturally, I DISPUTED the warranty start date and HP changed it to September, thankfully.  But, because the start date is six months prior to the actual start date I have lost out on all the free software trials. For example I was supposed to get six months McAfee subscription, MS Office too but, now I have lost out on this. How can I get access to these since the laptop is only 2 weeks old.?

[Anand_Andy]

Hi @SeanAtk,

Welcome to the HP Support Community

I understand you need information regarding your HP 14 Laptop (30J32AV). Not to worry I will help you to get a resolution to resolve the issue.

Please visit the HP Store website and you will be able to find the support number on the top for your region. Please connect with our Support Engineer who should be able to sort this out. 

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SeanAtk]

HI, there. Unfortunately, after trying to request HP to give me a call back in my own region, I am getting an error message stating that the service is currently offline. And after waiting a while and getting the same error message, I am giving up. I also don't have WhatsApp to  connect, or airtime to connect to an agent, therefore, I requested a call back but, to no avail.  Isn't there anything you can do from your side to assist. ?

[SeanAtk]

Sorry, I accidently pressed requested solution. I didn't mean to though. My bad. Please reply to this message. 

[Anand_Andy]

@SeanAtk,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!