not able to install drivers

[nikhildarji]

Hello,

recently i've upgraded to SSD for my HP ENVY Notebook - 17-r003tx (Touch) but now im trying to install some drivers like coolsense, Validity Fingerprint Sensor Driver, Intel RealSense Depth Camera Manager (DCM)

are not getting installed its throwing install failed

i checked .NET and DirectX are already installed and running on latest version

what could be the solution?

[Echo_Lake]

@nikhildarji
Thank you for posting on the HP Support Community.

This sounds like software driver related issue, 

NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

I would recommend performing system factory recovery will reinstall original shipped software and drivers.  Try reinstalling fresh windows OS on SSD and check. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[nikhildarji]

Hello,

i've installed fresh windows10 still same issue

[Echo_Lake]

@nikhildarji

Thank you for posting back.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.