• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-02-2020 07:02 AM - edited ‎09-02-2020 07:03 AM

HP Recommended
Product: 15s gr0007au
Operating System: Microsoft Windows 10 (64-bit)

I bought this 15s gr0007au recently and I am having issues with product registration. I could not find model name the page.Screenshot (1).png

 

3 REPLIES 3

‎09-02-2020 10:01 AM

HP Recommended

@gurdianangel 

Sorry, but the image you attempted to post is blank.

 

We can not assist you with these issues; instead, you will have to contact HP Customer Support.

 

HP worldwide support: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎09-03-2020 04:15 AM - edited ‎09-03-2020 04:19 AM

HP Recommended

I could not find my product name listed on the website.IScreenshot (1).png am going to add a screenshot of the list with this link

Was this reply helpful? Yes No

‎09-03-2020 09:44 AM

HP Recommended

@gurdianangel 

OK, the image is showing up now -- but there is nothing WE can do about this.

 

As already mentioned, you will have to contact HP Customer Support about this issue.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.