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purchased extended warranty 2 months ago, opened case 5 days ago, no response

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On January 30, I purchased an extended warranty for my HP Spectre x360 - 13-aw0023dx.  I received a receipt and an email that the order was being processed.  When I didn't hear back, 5 days ago I submitted a case through a dispute warranty link, attached my receipt, and received a reply that I would hear within 24 hours, and no response.  Is there something else I should do for HP to fulfill the purchase?

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