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vaish9_vi
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putting on sleep mode shuts down the laptop

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HP Laptop 15-di2xxx

l have hp  laptop 15 di2001tx  .it shuts down whenever i  put it on sleep mode. calling the customer care they told me to reset the laptop and that didn't work .then I was told to download the graphics drivers and that too didn't work. please provide a solution for this .

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Echo_Lake
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@vaish9_vi

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.
  1. In Windows, search for and open Troubleshoot.

    Search for Troubleshoot

  2. In the Find and fix other problems area, click Power, and then click Run the troubleshooter.

    Clicking Run the troubleshooter button in the Power troubleshooting tool

    A Detecting Issues window displays while Windows detects and attempts to fix any issues.

    Detecting issues progress bar in the Power troubleshooting tool

  3. After troubleshooting is complete, close the troubleshooter, or click Explore additional options if needed.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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vaish9_vi
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thankyou for your help sir. I tried the bios default method but the problem remains unsolved. I also did try the other method u told of troubleshooting but that too didn't work, the laptop shuts down as i put it on sleep mode, and for the hard reset - I already have done that and that didn't work for me.

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Echo_Lake
HP Support Agent
HP Support Agent
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@vaish9_vi

Thank you for posting back. 

 

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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