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HP Support Agent
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Message 11 of 13
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"*some of these settings are hidden or managed by your organization" on Battery Usage

@gregjohnmason
Thank you for posting back.

 
The last thing I can suggest restore the computer back to the original factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 12 of 13
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"*some of these settings are hidden or managed by your organization" on Battery Usage

Thank you echo_lake - I will consider that if it happens again. After a second Windows repair it's been all good so far but I still need to fix the terrible throttling (Power Limit and Current Limit - no signs of thermal throttling). It's very hard to tolerate much longer.

 

Thanks again...

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HP Support Agent
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Message 13 of 13
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"*some of these settings are hidden or managed by your organization" on Battery Usage

@gregjohnmason Hopefully, it shouldn't happen again, but if it does, please proceed with the suggested steps,

And I understand what you mean, do keep us posted, if you need anything else, we'll be here and ready to help.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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