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reconocimiento de huella digital

HP Recommended
Example: Pavilion 15-dy1xxx
Microsoft Windows 10 (64-bit)

buenas noches lo que pasa es que en mi laptop tengo lector de huella digital y funcionaba bien pero después dejo de funcionar entre a ver la configuración y al parecer no esta disponible porque windows hello no encuentra el escaner ya que al parecer no es compatible quisiera saber alguna solución o alguna recomendación ya que apenas llevo con esta laptop 3 meses no se me ha caído, ni golpeado, ni mojado por esa quisiera saber que ocurre mi laptop es una HP Laptop 15-dy1xxxpor su comprension muchas gracias y por favor ayuda

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HP Recommended

Hi Leo,


Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question. You could get access to the support HP in your region, spanish community:


Any doubt feel free to send me a private message. 



I work on behalf of HP.
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