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Locked

‎04-14-2020 06:45 AM

HP Recommended
Product: 15.6” HD Touchscreen Laptop model 15-bw008cl

i received my new laptop yesterday and it was working great. When I closed down for the day I was told updates were needed.  Every time I try to sign back in I am asked for a password which I have reset about 5x now. After entering, my screen just goes blank. The computer is on, the cursor is there, but nothing happens.   when I type with the virtual agent it says my warranty expired a year ago so I cannot get a phone number to talk to an agent. I want to talk to a person who can help me since the document that came with my computer says I have a 90 day warranty. Ironically, the paper says one way to get help is to call but no phone number is provided!!  Sooooo frustrated.

1 REPLY 1

‎04-14-2020 08:46 AM

HP Recommended

@salbrecht2003

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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