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Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 1 of 7 (332 Views)

spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

[ Edited ]

After going through Adobe tech support, they narrowed it down to graphics drivers incompatibility. The spectre has two cards: intel uhd and nvidia mx150 (on mine). There's some issue that causes the graphics drivers to crash Premiere.

 

The workaround is to disable your intel uhd card in the device manager before opening premiere. Hope this helps!

 

HP, PLEASE SOLVE THIS PROBLEM!

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HP Support Agent
Posts: 10,912
Member Since: ‎07-19-2016
Message 2 of 7 (306 Views)

Re: spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

Hi @filthnfury,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the adobe premiere crashes when intel driver is enabled.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the bios and the Intel graphics driver from the below link and check if it helps.

 

http://hp.care/2nikIQ9

 

If the issue persists, I recommend you contact HP phone support to further diagnose the issue.

 

Here is how you can get in touch with the phone support.

 

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 3 of 7 (278 Views)

Re: spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

Updated bios, updated drivers, reinstalled windows under instructions from HP customer support and issue still persists.

 

How can HP sell a laptop aimed at media professionals when it doesn't even work with basic media software?

HP Support Agent
Posts: 12,989
Member Since: ‎07-26-2016
Message 4 of 7 (241 Views)

Re: spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

HI @filthnfury,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

 

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

 

Regards,

Jeet_Singh
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎06-02-2018
Message 5 of 7 (122 Views)

Re: spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

I am having the same issue with the Spectre 13 inch, which runs the intel (r) Graphics UHD 620. The graphics card crashes Premiere every time. Adobe tried installing earlier versions of Premiere, but it didn't help: the app still crashes. I have the same question: given that HP bundles Adobe video editing software on its  machines, how can it sell top of the line machines that crash when running Adobe's main video editing software? 

Honor Student
Posts: 3
Member Since: ‎01-02-2018
Message 6 of 7 (111 Views)

Re: spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

6 months later and still no resolution... I've resorted to just toggling the Intel Graphics driver on and off whenever I use premiere. The problem with that is that other programmes start lagging when you play video.

 

The fact that they can still sell laptops with the software installed when the issue can be replicated every time is insane. I like the build of the laptop a lot but I highly doubt I'll ever buy another hp laptop again.

Honor Student
Posts: 2
Member Since: ‎06-02-2018
Message 7 of 7 (105 Views)

Re: spectre 15-bl101na x360 and adobe premiere... does it work for anyone?

Hi-

Thanks for your reply.

So if I understood what you are saying, Adobe Premiere works when you use the NVidia GTX 1050 but crashes if the Intel UHD 620 is enabled? 

Thanks

Jack

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation