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spectre x360-15-ap012dx (ENERGY STAR) keys are dirty and sticking

HP Recommended
spectre x360-15-ap012dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

How do I clean under the keys of this computer without ruining the keyboard ?

 

1 REPLY 1
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HP Recommended

@badvudoo Here's everything you need to know about cleaning the keyboard and your device:

 

When a single device is being used by multiple people either in a home, school, or another setting we recommend you to clean the parts of the computer/printer that people come into contact with, such as the keyboard, mouse, trackpad, touchscreen or other exterior surfaces.

 

In order to properly clean these areas, use an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This is a CDC recommended disinfectant. Isopropyl Alcohol is sold in most stores, usually in a 70% isopropyl alcohol / 30% water solution. It may also be marketed as rubbing alcohol. Please follow the steps below when cleaning your HP consumer products:

  1. Wear disposable gloves made of latex (or nitrile gloves if you are latex-sensitive) when cleaning the surfaces.

  2. Turn off your device and unplug the power cord along with other connected external devices. Remove any installed batteries from items such as wireless keyboards.

       CAUTION: 

    Never clean a product while it is powered on or plugged in.

  3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

       CAUTION: 

    The cloth should be moist, but not dripping wet. Do not spray cleaners directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide (bleaches) that might damage the finish.

  4. Wipe gently on the exterior of the product with the moistened cloth.

       CAUTION: 

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid enters your HP product, it can cause damage to the product.

  5. Start with the display (if applicable). Wipe carefully in one direction, move from the top of the display to the bottom. End with any flexible cables, like power cord, keyboard and USB cables.

  6. Ensure surfaces have completely air-dried before turning the device on after cleaning.

  7. Discard the gloves after each cleaning. Clean your hands immediately after gloves are removed.

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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