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Star Wars Special Edition Notebook - 15-an070no (ENERGY STAR)

i upgraded my star wars laptop from an hdd to an sdd bacause i was slow and the hdd was failing and after i upgraded it i lost all the programs on it and i would like to see if there is any way for me to get the programs back

1 REPLY 1
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Hi @spacx5,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I'm sorry to hear about losing your programs after the upgrade—it's frustrating to feel like you're starting from scratch after making improvements to your system. Let's see how we can help recover or restore your programs.

 

  • Before upgrading to the SSD, did you create a backup or system image of your old HDD?
  • Were your programs installed from official sources, such as CD/DVD, download links, or online stores like Microsoft Store?
  • Do you still have the product keys or login credentials for programs that require activation?

 

Recover Data from the Old HDD

  • If the old HDD is still functional, connect it to your laptop or another computer using a USB-to-SATA adapter.
  • Look for program installation files or configuration data in directories like C:\Program Files, C:\Program Files (x86), and C:\Users\[Your Username]\AppData.
  • Use data recovery software (e.g., EaseUS Data Recovery Wizard or Recuva) if the drive is partially damaged.

Check for Manufacturer Recovery Options

  • If your laptop came preloaded with software, HP might provide recovery tools for reinstalling bundled programs.
  • Access the HP Recovery Manager and check if there's an option to reinstall preinstalled software.

Search for Software Sources

  • For software you installed yourself, revisit the original installation sources (e.g., websites, app stores, or CDs).
  • Check your email or accounts linked to those programs for download links or purchase confirmations.

Use a System Backup or Cloud Services

  • If you had cloud backup enabled (e.g., OneDrive, Google Drive, or iCloud), some program-related files might be recoverable.
  • Check if you have Windows Backup enabled. Navigate to Control Panel > Backup and Restore (Windows 7) to see if any backups were made before the upgrade.

Reinstall and Reconfigure Software

  • For programs requiring licenses, use your product keys or log in to retrieve them.
  • If you're missing licenses, contact the software's customer support with proof of purchase for help restoring access.

 

Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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