• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-11-2020 01:18 PM

HP Recommended
Product: Envy DV6 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have an envy notebook with windows 10. I can't get the system to play DVD videos.  I can play CDs with Windows Media Player. 

If I try and play a DVD,  a popup appears and wants me to buy a player. Did HP ship a DVD player with this system? Was it lost when I went from windows 7 to windows 10?  My DVD played model is DVDWBD. Actually this is the first time I have ever tried to play a DVD on this system.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2020 08:56 AM

HP Recommended

@Garyd121 

I prefer to use a product known as Video LAN Media Player (VLC) which you can get from here:  Official download of VLC media player, the best Open Source player - VideoLAN



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-12-2020 08:56 AM

HP Recommended

@Garyd121 

I prefer to use a product known as Video LAN Media Player (VLC) which you can get from here:  Official download of VLC media player, the best Open Source player - VideoLAN



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.