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jennastalker
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touchpad not working

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hp notebook 15-db0005dx
Microsoft Windows 10 (64-bit)

the other day my computer's touchpad stopped working, i checked and it needed an update, so i updated it and it was fine.

the next day, it stopped working again but no update was available. i checked help boards and they said to uninstall the driver, and that upon a restart the driver will attempt to reinstall itself. it never did and now whenever i go to download the driver from hp's website it says it's not supported on my operating system. there's also now no "mouse and other pointing devices" on my device manager.

3 REPLIES 3
The_Fossette
HP Support Agent
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@jennastalker

 

I reviewed your post and I understand that the touchpad is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the touchpad driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104407.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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jennastalker
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thanks for your reply! i tried downloading that and am still getting the same error message that its not supported.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
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@jennastalker

 

What is the version of Windows installed on your computer? (like 1903,1909, 2004)

 

Cheers!

The_Fossette
I am an HP Employee

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