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HP Recommended
Microsoft Windows 10 (64-bit)

unable to install mouse for hp pavilionx360 convertible 14 dy-1000

1 REPLY 1
HP Recommended

Hi @tbaba,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're having trouble installing a mouse for your HP Pavilion x360 Convertible 14, here are a few steps you can follow to troubleshoot and resolve the issue.

 

Check Mouse Compatibility

  • Ensure that the mouse you're trying to install is compatible with your device and operating system. If it's a wired or wireless USB mouse, it should generally be plug-and-play. For Bluetooth mice, make sure your laptop's Bluetooth is enabled.

Wired Mouse Installation

  • Plug the Mouse In: If it's a wired mouse, connect it to a USB port. Wait for a few seconds to see if Windows automatically installs the necessary drivers.
  • Driver Installation: If Windows doesn't automatically detect the mouse, go to Device Manager (press Windows + X > Device Manager), and look for any "Unknown Device" under Mice and other pointing devices. If you see one, right-click it and select Update driver.

Bluetooth Mouse Installation

  • Enable Bluetooth: Go to Settings > Devices > Bluetooth & other devices. Ensure Bluetooth is on.
  • Pair the Mouse: Press the pairing button on the mouse (usually on the bottom) and wait for it to appear under Bluetooth devices. Select it and click Pair.
  • Troubleshoot Bluetooth Issues: If the mouse doesn’t connect, try removing it from the list of paired devices and reconnecting it.

Check Windows Updates

  • Sometimes, driver installation issues can be resolved with a simple Windows update. Go to Settings > Update & Security > Windows Update, and check for any updates. Install any available updates and restart your laptop.

Download and Install Drivers Manually

  • Go to the mouse manufacturer's website and download the latest drivers for your mouse model.
  • If it's an HP-branded mouse, you can visit the HP Support website and search for drivers specific to your mouse model.

Use a Different USB Port or Replace Batteries

  • For wired mice, try a different USB port on your laptop.
  • For wireless or Bluetooth mice, check if the batteries need to be replaced or recharged.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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