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usb ports do not work on left side of laptop, cannot find or install drivers

HP Pavilion g6 Notebook PC
Microsoft Windows 7 (64-bit)

I cannot find or load the drivers for my usb ports on the left side of my laptop, the one on the right works fine but the 2 that are on the left do not, I cannot get them to notice anything I plug into them, update the drivers, or get any responce from them at all. Please help.

 

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usb ports do not work on left side of laptop, cannot find or install drivers

Hi,

Please provide the exact model of your PC so that we can look and see if we can find any missing drivers which will enable the USB ports on right side.

If you look at service manual you can see that the ports on the right side are actually a seperate board attached via ribbon cable to the motherboard. So the USB on motherboard are working and the hub is not working. Could also be a hardware problem. (page 62)

http://www.hp.com/ctg/Manual/c02770249.pdf

 

Let me know,

David

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usb ports do not work on left side of laptop, cannot find or install drivers

HP Pavilion g6 Notebook PC, model C9G68UA#ABA, serial number (removed content)

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usb ports do not work on left side of laptop, cannot find or install drivers

Hi,

Try installing these chipset drivers for AMD which include USB 3.0 controller.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

Let me know,

David

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