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‎04-13-2019 04:34 AM

HP Recommended
Product: Notebook 250 G6 - 1WY37EA#ABZ
Operating System: Microsoft Windows 10 (64-bit)

In the HP support assistant software I see the remaining warranty for 9 months, But the notebook was bought this week (of course I have the invoice), how do I fix?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2019 06:56 AM

HP Recommended

Hi:

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

You will have to contact HP customer service in your country to have the warranty start and end dates adjusted.

 

You should be able to generate an online support ticket using the support assistant, or it may give you a telephone number to call.

 

Otherwise, I have this old HP business PC phone directory, and you can see if the support number for your country is still valid.

 

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

View solution in original post

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3 REPLIES 3

‎04-13-2019 06:56 AM

HP Recommended

Hi:

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

You will have to contact HP customer service in your country to have the warranty start and end dates adjusted.

 

You should be able to generate an online support ticket using the support assistant, or it may give you a telephone number to call.

 

Otherwise, I have this old HP business PC phone directory, and you can see if the support number for your country is still valid.

 

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

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‎04-16-2019 06:17 AM

HP Recommended

Thank you very much for your reply, I hope to be able to resolve; I will try to use the telephone numbers provided. Thank you.

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‎04-16-2019 07:10 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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