Hi Banhien, thank you for looking into this matter. Yes, this laptop has a fingerprint scanner. It has been working beforehand (bought Jan 2020) but it has now stopped working. The laptop discovers the hardware and withIn Device Manager it shows that the driver that is automatically installed is 'Synaptics WBDI SGX'. I have tried uninstalling and reinstalling the driver. When I try to set up fingerprints, in Windows Hello Fingerprint setup, no fingerprint is detected and the message returned is 'Sorry, something went wrong'.
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