15-bs191od black screen of death

[ICEMAN2K_BV]

I'm getting the dreaded black screen of death - the laptop shows to have power via the white LED at the AC adapter connection, as well as the white LED power light on the side of the laptop.  However, the screen does not display anything.  The fan powers on and stays on but nothing ever displays on the screen. I have tried the following steps to no avail:

*removed the battery and AC adapter, pressed the power button for 30-60 seconds to perform a reset

* reseated the memory

* tried different memory

* booted without memory which gives the blinking LED on the caps lock

* removed the hard drive

* tried a different hard drive

* tried to update the BIOS via Win+B+power button

* tried to clear the BIOS via Win+V+power button

Any suggestions would be appreciated please.  Thank you.

[praveen196]

@ICEMAN2K_BV Welcome to HP Community!

I understand that the 15-bs191od black screen of death.

As you have stated that you have tried possibly troubleshooting steps. Still, the issue is not resolved.

In that case, I would suggets you contact our phone support and check the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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