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FineComp
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17” HP ENVY left hinge broken has HP issued recall?

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HP Envy 17”

My HP 17” Envy just came apart at left hinge. It seems that this has been an ongoing problem. Has HP issued a recall or covered cost of repair? My computer is a couple years old so it is out of warranty. Would love to hear how others got this resolved. 

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KrazyToad
HP Support Agent
HP Support Agent
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@FineComp

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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