2-finger TouchPad scrolling issue

[Precious500]

my TouchPad gestures don't work. 

I use a HP Laptop 14-bp0xx

Windows 11 Pro 

[VikramTheGreat]

Hi @Precious500,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out — I’m sorry to hear you’re having trouble with your TouchPad gestures on your HP Laptop 14-bp0xx. Let’s gently walk through some steps together to get those smooth gestures working again.
 

1. Check if TouchPad is Enabled
   • Go to Settings → Bluetooth & Devices → Touchpad.
   • Make sure the Touchpad toggle is turned ON.
      
2. Check TouchPad Gesture Settings
   • In Settings → Bluetooth & Devices → Touchpad, click Gestures & interaction.
   • Confirm that multi-finger gestures (like two-finger scrolling and three-finger swipes) are enabled and set to your preference.
      
3. Update or Reinstall TouchPad Drivers
   • Press Windows + X and select Device Manager.
   • Expand Mice and other pointing devices.
   • Right-click your Synaptics/ELAN/Precision TouchPad device and select Update driver.
   • Choose Search automatically for drivers.

If it still doesn’t work:

• In the same list, Uninstall device.
• Restart your laptop — Windows should reinstall the driver automatically.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Precious500]

Thank you! I actually updated the driver two days ago and it started working. 

[VikramTheGreat · Accepted solution]

Hi @Precious500,

Thank you for your response.

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support