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Message 1 of 3
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A design flaw in hp envy 15 x360 causes scratches on screen

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HP envy 15 x360 cn-1003ur
Microsoft Windows 10 (64-bit)

I noticed that a couple of small scratches appeared on the screen of laptop. After some time I figured out that they appeared because of small parts on the chassis (they line up with location of scratches). So I want to know whether this falls under warranty service (it is a design flaw after all)?

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@nuyter I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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Mine shows up on the top left of the screen. It's not scratch resistant so even metal can scratch it.

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