A vertical column on my touchhscreen misses finger input but will take mouse input.

[Trailguy1]

I just purchased a 17.3 HP ENVY - 17m-ae011dx touchscreen laptop.

The screen accepts mouse input via a drawing application however a vertical column of space, mid-screen, fails to receive finger input.

I ran the digitizer set up several times and downloaded updates for the touchscreen along with others updates recommended by the HP web site and restarted the PC a number of times. This1/2" wide vertical column of area on the screen still does not accept touch input.

Is this a software issue?

Thank you in advance for any help.

Jeff

[The_Fossette]

@Trailguy1,

Welcome to the HP Support Community!

I recommend you run a touchscreen test follow the steps in the below article.

https://support.hp.com/in-en/document/c04499777

If the test screen test pass, then update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!