cancel
Trailguy1 Student
Student
1 0 0 0
Message 1 of 2
75
Flag Post
HP Recommended

A vertical column on my touchhscreen misses finger input but will take mouse input.

Envy 17.3
Microsoft Windows 10 (64-bit)

I just purchased a 17.3 HP ENVY - 17m-ae011dx touchscreen laptop.

 

The screen accepts mouse input via a drawing application however a vertical column of space, mid-screen, fails to receive finger input.

 

I ran the digitizer set up several times and downloaded updates for the touchscreen along with others updates recommended by the HP web site and restarted the PC a number of times. This1/2" wide vertical column of area on the screen still does not accept touch input.

 

Is this a software issue?

 

Thank you in advance for any help.

 

Jeff

1 REPLY 1
HP Support Agent
HP Support Agent
15871 15862 1049 1709
Message 2 of 2
36
Flag Post
HP Recommended

A vertical column on my touchhscreen misses finger input but will take mouse input.

@Trailguy1,

 

Welcome to the HP Support Community!

 

I recommend you run a touchscreen test follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

If the test screen test pass, then update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation