cancel
Showing results for 
Search instead for 
Did you mean: 
ArslanA
New member
1 0 0 0
Message 1 of 2
1,070
Flag Post

AMD Radeon GPU 7600M drivers not installing (BSOD)

HP Recommended
HP Pavilion d6 2022se
Microsoft Windows 7 (64-bit)

Hi there,

 

Since last week I have been having trouble in my GPU, The issue started while I was playing a Game "Call of Duty", suddenly there came a BSOD on Windows 10 - 64bit giving an error related to "atikmpag.sys" file and "TDR" error. After that it was continuous Crash at start up, which forced me to Install Windows 7 - 64 bit to see if it was a Windows error. 

 

But the error or Blue Screen only came when I tried to install the AMD Radeon HD 7670M drivers. So now I can only install the other switchable graphics Intel HD 3000 and cannot install both at the same time. The error code for Standard VGA (Amd GPU without drivers installed) is "The Device cannot start Code 10" in the Device Manager. But when I install the Drivers of AMD Radeon HD 7670M drivers  after uninstalling Intel HD 3000 driver I get a different error "windows has stopped this device code 43" in the Device Manager.

 

I have tried installing latest drivers from HP drivers for both Intel and Amd drivers, I also tried drivers from AMD Drivers but they all failed and gave the same BSOD when trying to install drivers. Even tried to download drivers from Windows Update but the same result.

 

I had already updated my BIOS to latest F.27 available for my motherboard so there was no need to update it again.

 

Now what I need to know is if it is a Hardware failure issue or is it just the drivers compatability issue? 

If it is a hardware issue then can it be repaired or does it require complete replacement of motherboard?

If it is a driver issue then where can I find the drivers which do not give BSOD on Installation?

 

I have uploaded all the .dmp files for anyone who can look deep into the issue as I am not an expert in understanding the parameters given in such files.

 

BSOD Dmp files (http://www.filedropper.com/011417-25880-01)

 

Thanks

1 REPLY 1
Chimney_83
Retired
Retired
8,121 8,112 487 950
Message 2 of 2
Flag Post
HP Recommended

Hey @Laura62,

 

Welcome to HP Forums and Thanks for the post. 

 

I see you are getting blue screen error on your computer. Happy to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Do you get BSOD on startup or while using any particular application?

 

You have exhausted most of the software troubleshooting. 

Recommend you to run HP Support Assistant to make sure all the drivers are updated. 

Based on the specifications of your computer, your computer came with AMD Radeon HD 7670M graphics card. 

Download the driver from AMD website. Do not install the driver.

Uninstall the display driver from device manager, delete the driver when prompted. 

Restart the computer and install the driver you downloaded from AMD website. 

Also, run an extensive system test on your computer. Click here for assistance. If the test fails, then replace the failed component or contact our phone support for the service options. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation