07-05-2016 10:31 AM - last edited on 07-05-2016 01:01 PM by danny-r
I have the same problem when i was on windows 7 i can see in my display adapter that its AMD i upgraded to windows 10
its say Intel HD Graphics http://imgur.com/Ay2df9X
and i tried to see the amd control panel i suddenly found the it is disabled ... and no display connected to it http://imgur.com/a/jB6CU
Please help me this laptop is new and im so scared something happened to the AMD card
07-05-2016 01:10 PM
HP laptops, especially the older Win7 machines, often came with two different graphics chips -- and Intel and then, either an AMD or Nvidia. This was known as Switchable Graphics or Hybrid Graphics. You ran using the Intel chip most of the time, but when you needed extra graphics power, like in Gaming, the PC automatically switched over to using the AMD or Nvidia graphics chip.
Problem is, this requires special graphics drivers to work, and while those came preinstalled on the Win7 laptops, those drivers simply do not exist for Win10. Those drivers are not available from Intel, AMD, or Nvidia. A way to tell if your PC has two different graphics chips is to look in Device Manager under Display Adapters. If there are two different adapters listed, one Intel and one AMD/Nividia, then you have this problem -- and if you force an upgrade to Win10, you will have serious graphics problems and your machine will not work.
Please follow these directions to find the detailed product number for your laptop: Finding Your HP Product Model Number | HP® Customer Support
With that information, I can see if there are HP Win10 vide drivers for your laptop.
We can proceed once you provide the information.
***Please mark Accept As Solution if my post solved your problem***
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