Having trouble signing in? Try this!
Post new question
Question
Reply
 
Tutor
Posts: 24
Member Since: ‎11-27-2016
Message 1 of 2 (712 Views)

AMD radeon R5 m330 issue with intel hd graphics 620

Product Name: Notebook ay102tu
Operating System: Microsoft Windows 10 (64-bit)

Hello There!

 

I Bought brand new HP Notebook few days ago Model ay-102tu 

Spec:

Windows 10 pro 64-bit

core i5 (7th generation)

4GB DDR4 Ram 

500 GB HDD

Intel HD Graphics 620 (working fine)

AMD Radeon R5 m330 (2gb dedicated (have error) ) 
when i startup my notebook after windows startup few seonds screen gone blanked for 2 3 seconds and  message displayed 
""Driver Has Respond working and has been recoverd""

sometimes it moves to BSOD 

I have also followed TDR delay but nothing worked  

i thought that was driver issue so i re install win10 pro and install the latest amd driver from HP support assistant and also from amd site (AMD catalyst)

MY NOTEBOOK began to slow and take 2 3 mins for startup after amd driver installation 

i have tried every single method to fix amd card but not worked 

so i unistall amd driver and now my pc is fast enough for startup 

 but i cannot play games on intel graphics 
SO i request To All Please provide me a better way to fix amd radeon r5 m330 for my hp notebook 

 

Reply
0 Kudos
HP Support Agent
Posts: 8,105
Member Since: ‎10-12-2016
Message 2 of 2 (676 Views)

Re: AMD radeon R5 m330 issue with intel hd graphics 620

Hi @Hashim707,

 

Thanks for the post, I understand you are getting an error for a driver not responding correctly. Kudos to you for installing the latest driver from the AMD website. I would like to provide my suggestion. 

 

Recommend you to try the steps provided in this Microsoft article https://support.microsoft.com/en-gb/kb/2665946

 

Keep me posted. 

 

If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation