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Message 1 of 2
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Flag Post

AMD video driver keeps crashing and recovering

HP Recommended
Pavilion K8Y47AV
Microsoft Windows 10 (64-bit)

At random times i keep geeting adm display driver has stooped and has been recovered i have done all updates and even a reset still same issue this is a new computer had issue since day one looked in event viewer and says

Log Name:      System
Source:        Display
Date:          4/30/2016 6:16:30 PM
Event ID:      4101
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ChrisHP
Description:
Display driver amdkmdap stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-04-30T22:16:30.384454400Z" />
    <EventRecordID>1375</EventRecordID>
    <Channel>System</Channel>
    <Computer>ChrisHP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>amdkmdap</Data>
    <Data>
    </Data>
  </EventData>
</Event>

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Message 2 of 2
Flag Post
HP Recommended

djchris79

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about AMD driver problems and wanted to help.

Since this is a relatively new machine, instead of struggling for hours to fix it yourself, why not just let HP fix it -- for free!!  

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

-----------------------------------------------------
However, I believe that HP Customer Support might not be open everywhere on the weekends, so you might have to wait until Monday to call.

Good Luck
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