Adjusting screen brightness doesn’t work. Asking me to install Software Framework but can’t find it

[Larrja]

Hello,

I’m trying to adjust my screen brightness but it won’t change when I do it through the settings menu.

When I try to do it through the hotkeys (FN+F6) it gives me the following message:

(If image doesn’t show it basically tells me that HP Software Framework is not installed and gives me a website. I try to visit it with no success.)

When trying to enter the website it only gives me the reply that it’s no longer supported. 

Thank you kindly,

Larry

[KrazyToad · Accepted solution]

@Larrja

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Larrja]

Hello,

Thank you so much for this. I’ve installed it and it works like a charm.

Bless you.

Larry

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you