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‎03-04-2021 10:30 AM

HP Recommended
Product: LAPTOP-UA246AQC
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I'm using adobe suite, and in the last month I have installed Premier Pro and After Effects.
My problem is with this two app: they don't see my "Intel(R) HD graphics 620", and the drivers recommended by Adobe are not in the list of recommended driver for my laptop from HP support.

What I should do? 
I can't buy a new pc, or mac...

Thank's

2 REPLIES 2

‎03-07-2021 10:26 AM

HP Recommended

@Alonzi

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎03-11-2021 01:10 PM

HP Recommended

So is necessary pay for have help?
I wanna know why my driver is not ok for adobe, and the adobe driver is not ok for windows...

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