Advance replacement warranty for damaged laptop

[quick888]

Does HP provide advance replacements if I need to RMA my laptop? When I purchased my laptop from Amazon, it was defective and had a bent folding monitor hinge. The screen has always been crooked and now the back laptop panel is starting to separate from the screen itself. I'm fairly sure if I continue to use it, eventually the screen is going to fail.

I use this laptop for school every day and can't send it to HP for 2 weeks while it gets repaired. Does anyone know if HP would send a replacement unit to me and allow me to return my laptop back to them? According to their warranty policy this is an option but I'm not sure which of their products it applies too.

[Rainbow23]

Hi @quick888,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

I see that you are facing hinge issues with your HP Notebook.

This could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

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