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‎11-01-2020 05:51 PM

HP Recommended
Product: Pavilion Gaming 17
Operating System: Microsoft Windows 10 (64-bit)

After Installing my dGPU drivers the laptop works for a while and the completely freezes up leaving me to shut down using the power button.I have tried downloading all versions of the Intel(R) UHD Graphics 630 drivers but experienced the same issue also tried using DDU on safe mode to uninstall the drivers and installed a fresh copy of windows nothing works laptop works fine if I disable or uninstall the device but then I do any graphic intensive tasks if I could get some help here I would truly appreciate it 🙏

 

4 REPLIES 4

‎11-06-2020 03:19 AM

HP Recommended

@Pong876

 

I reviewed your post and I understand that the computer freezes when you use the graphics driver.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a system test on the computer to make sure whether it is a software or a hardware issue.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-16-2020 12:21 PM

HP Recommended

So the specific laptop i have is the HP Pavilion Gaming 17-cd0010nr I updated the bios using the link you send and i am experiencing the same issue  after installing it successfully

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‎12-16-2020 04:01 PM

HP Recommended

Ran the system diagnostics test and all of the components passed 

Was this reply helpful? Yes No

‎12-20-2020 07:58 AM

HP Recommended

@Pong876

 

I recommend you perform a system test on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c00006110

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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