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After Win10 updated today, Webcam looks like it is seen through a doorbell cam

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15-da0032wm
Microsoft Windows 10 (64-bit)

camera.JPGcamera.JPGToday Windows updated, KB3471756, when the system rebooted my camera has a black circle around half the screen and it looks like I am being viewed through a doorbell cam. This happens in all camera applications and the camera app itself. I uninstalled the update, nogo. I tried updating the driver through Device Manager, nogo. I installed sp104408  (Realtek Camera Driver), nogo. Ayone have any ideas?

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Hi @LeeTR,

 

I'd like to help!

 

To better assist you -

 

May I know, what application you are using to control the camera?

Have you tried other applications?

 

Please try these steps - 

 

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

 

Try updating your computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS from this link.   

 

You may also try these steps -  HP PCs - Webcam Troubleshooting

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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