Eddie2017 Student
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After installing print driver, my 8620 all in one screen went dark and works only thru my laptop.

hp 8620 all in one

My 8620 works fine as long as I control it from my computer. But since I installed a print driver on my new hp laptop, the printer screen is dark and I  cannot turn it off.   

 

 

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After installing print driver, my 8620 all in one screen went dark and works only thru my laptop.

@Eddie2017

 

This is a great location to get assistance! I read your post and see that your HP Officejet 8620 printer display went dark. I would like to help you resolve this issue. 

  • Turn the printer off and then on again.
  • Plug the printer directly into a wall outlet.
  • Reset the printer.

Click here and follow the document to perform above mentioned troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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