04-29-2017 03:27 PM
My 8620 works fine as long as I control it from my computer. But since I installed a print driver on my new hp laptop, the printer screen is dark and I cannot turn it off.
04-30-2017 03:27 PM
This is a great location to get assistance! I read your post and see that your HP Officejet 8620 printer display went dark. I would like to help you resolve this issue.
- Turn the printer off and then on again.
- Plug the printer directly into a wall outlet.
- Reset the printer.
Click here and follow the document to perform above mentioned troubleshooting steps.
Let me know how it goes.
I am an HP Employee