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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Microsoft Windows 11

After update the elan touchpad not working. I updated using HP support assistant, also did all the tests.

In devicemanager when clicking hidden devices there is the elan device. But it says cannot maken contact with device.

 

Also the vingerprint has not worked from the start. Not available in windows hello.

I'm starting to wonder why I even bought the laptop. Because a lot of the specs do not work.

2 REPLIES 2
HP Recommended

im having the same issue with the touchpad on the pavillion 360. it works intermittently. ive tried updating the software and had a tech assistant at hp try to help. the toucpad worked for a day and then reverted to its inaction. Can anyone help me resolve this issue please?

HP Recommended

Giving code 45.

Touchpad only visible under hidden devices in device manager. Come on hp, where is the support? 

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