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HP Recommended
HP ENVY x360 Convertible Laptop PC 13m-bd1000 (460Q3AV)

I see that a number of owners have had the same issue with hinges breaking easily. I was hoping to get whatever "instructions" others have received in private message from HP Support? (Hopefully, the instructions include complimentary repair from HP since this is a known issue of material/design defect? Wishful thinking, but perhaps I'll be pleasantly surprised?)

1 REPLY 1
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Hi @Justaguy5,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.