11-28-2016 12:00 PM
Sitting beside my husband yesterday as he closed the lid on his 11 month old Spectre x360 to hear a slight cracking noise as we reopend to find a harline crack starting at middle top of screen. Spent most of the morning chatting and talking with HP to get the standard it is not covered explanation. First line repsonder quoted me standard 299.00 but when I escalated the supervisior gave me a 30% discount BUT they had a new starting price of 549.00!!! Has anyone had any luck in repairing through local franchise or shop or escalating. I noticed the new 13 inch model has a redesigned 13 screen. No suprise there.
11-29-2016 01:41 PM
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