TBolin Student
Student
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Another cracked screen

Spectre x360 13-4193nr
Microsoft Windows 10 (64-bit)

Sitting beside my husband yesterday as he closed the lid on his 11 month old Spectre x360 to hear a slight cracking noise as we reopend to find a harline crack starting at middle top of screen. Spent most of the morning chatting and talking with HP to get the standard it is not covered explanation. First line repsonder quoted me standard 299.00 but when I escalated the supervisior gave me a 30% discount BUT they had a new starting price of 549.00!!!  Has anyone had any luck in repairing through local franchise or shop or escalating. I noticed the new 13 inch model has a redesigned 13 screen. No suprise there.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Another cracked screen

Hello@TBolin,

 

I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

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Resolv_S
I work on behalf of HP

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