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‎10-18-2019 04:28 AM - edited ‎10-21-2019 01:25 AM

HP Recommended
Product: HP Probook 450 G6
Operating System: Microsoft Windows 10 (64-bit)

Users working at our company as well as users from external company's to which we provide sysadmin support for, are reporting display issues on their HP Probook 450 G6 screens. For more info on how the screen looks, please take a look at linked threads. These issues started this week and I assume a Windows update is responsible for this. Deleting the video drivers and installing sp95088.exe fixes the problem but we're currently evaluating if this issue returns with another Windows update.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Images-display-in-weird-shapes-and-fo...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Probook-440-G6-Graphics-Issue/td-p...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Cross-on-all-images-and-unreadable-ma...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/My-laptop-probook-450-G6-having-some-...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Screen-has-problems/td-p/7275967

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Black-screen-Slack-Chrome/td-p/727751...

https://community.spiceworks.com/topic/2237663-weird-windows-10-display-issue

 

Any official response from HP would be appreciated. There's clearly something wrong on your or the GPU manufacturers side (Intel in this case).

1 REPLY 1

‎10-21-2019 01:26 AM

HP Recommended

This is a disgrace. You don't even respond to users having this problem, let alone this thread.

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