Artifact or Pixel problem

[TahirMert]

Peace.

I bought a hp victus model laptop 2 weeks ago. I did all the installations and installed windows 11 and updated my drivers. But there is a distortion that I see sometimes very often. I see a horizontal line of different colored pixels 2 or 3 pixels wide stretching across the screen. When there is any refresh on the screen (mouse movement for example) the line disappears. What should I do, thank you in advance.

[WAWood]

I would first connect an external monitor to see if this artifact also appears on the monitor.

IF it does, then that indicates the video chipset is failing -- and those can't be replaced (as far as I know).

If if does NOT, then that indicates the laptop screen is failing -- and those are very expensive to replace.

If this were mine, and only this old, I would contact where I bought it, explain the problem and if they are unwilling to fix it, then  demand a refund of the purchase price -- and buy something else.

You paid a LOT of money for this -- and deserve to have something that works without issues like this.

[TahirMert]

The computer is under warranty. If I send it to the warranty, will they solve the problem?

[WAWood]

Don't know the answer...

Sorry, but we here are unable to assist you in this issue.

We are just a Community Support forum staffed by part-time volunteers not associated with HP.

We have no access to other HP functional areas including: billing, repairs and Service Centers, sales, or legal (i.e., warranty). Nor are we able to contact customers -- via chat, via email, or via telephone.

For direct contact with HP, your best bet is to contact HP Customer Service to see what they will do for you:

https://www.hp.com/us-en/shop/cv/customerservice