03-22-2017 05:08 PM
I purchased my notebook early Jan 2017. Occasionally, without notice of any kind, my display stops displaying. I have to manually power off and power on to "fix" it. Then, of course, I get the message that is was not shut down correctly. No troubleshooting of which I am aware covers this issue. Could it be the cooling setting? Or is this a sign of a product defect?
03-22-2017 10:34 PM
Please update the BIOS and the graphic card drivers for your notebook from the HP Support website: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/8499304/model/8961...
Also run the Windows updates to ensure you have the latest OS updates for your notebook, and this should help resolve the issue.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
04-07-2017 01:05 PM - edited 04-07-2017 01:07 PM
it didn't work...I think the "expert" did NOT note that it just happens, for no apparent reason...it happened twice today already while I was working with financials and I lost my work both times...returning computerr today...obviously defective...probably will not replace with HP or any of it's subsidiaries 😞