05-15-2020 08:58 AM
BLACK SPOT IN MY LAPTOP LED SCREEN HOW TO FIX THIS PROBLEM ?
05-25-2020 05:08 AM
@BARNAB Welcome to HP Community!
I understand that you are getting a blackspot on the laptop screen.
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, you may need to replace the LCD/Repair the computer:
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
Reply with the result of the above-mentioned steps, for further assistance.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
05-26-2020 10:46 AM
I understand your concerns.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
06-03-2020 12:37 PM
Thank you for posting on HP Support Community.
After reading your post, I did go through the Product specifications of your product and found that you have 4 GB DDR3L-1600 SDRAM (1 x 4 GB) installed on the PC. And, your computer supports up to 8 GB of system RAM in the following configurations.
Click here: http://h10032.www1.hp.com/ctg/Manual/c04653884 to know more about storage and ram (refer to 2 Chapter 1 Product description)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee