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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Author
Level 2
24 21 0 3
Message 11 of 33
Flag Post
HP Recommended

yup Atleast Hp should have provided a driver this fix or they should have just done something about it because they call this as a premium and they promoted it so much and suddenly they stopped giving a **bleep** about it.

 

I would say juz download the old driver of 2018 it will stop blue screens. But u wont be able to have enhanced sync and some updated functions but itz ok until u r not playing games. so u have to compromise now there nothing we can do.

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Level 1
5 2 0 0
Message 12 of 33
Flag Post
HP Recommended

Sounds like a riddle, have you tried a different OS like Ubuntu?

Ken
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Author
Level 2
24 21 0 3
Message 13 of 33
Flag Post
HP Recommended

yup.. i can understand. we are all in same boat. Just waiting for HP to do something about it.

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HP Support Agent
HP Support Agent
27,613 27,567 2,278 3,467
Message 14 of 33
Flag Post
HP Recommended

@Patutkarsg Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

 

Please follow every step, one at a time:

Step 1: Download and install the latest ATi graphic driver AND DONT TURN OFF OR RESTART YOUR COMPUTER AFTER INSTALLATION

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmpag.sys to atikmpag.sys.old.

Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmpag.sys.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmpag.sys. Or,

expand -r atikmpag.sy_ atikmpag.sys

Step 8: When the expansion is complete, copy the new atikmpag.sys from your Desktop to

C:\Windows\System32\Drivers

Step 9: Restart your computer and the problem should be resolved.

 

I also found this video on YouTube that should help: Click here (atikmpag.sys - also mentioned as atikmdag.sys)

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Author
Level 2
24 21 0 3
Message 15 of 33
Flag Post
HP Recommended

I have tried this couple of times....Still nothing solves Issue persists.

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HP Support Agent
HP Support Agent
27,613 27,567 2,278 3,467
Message 16 of 33
Flag Post
HP Recommended

@Patutkarsg To ensure this isn't a hardware issue, let's run a test:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Riddle_Decipher
I am an HP Employee

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Author
Level 2
24 21 0 3
Message 17 of 33
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HP Recommended

i did that too.. All the tests run out ok.

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HP Support Agent
HP Support Agent
27,613 27,567 2,278 3,467
Message 18 of 33
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HP Recommended

@Patutkarsg In that case the only thing left to do, is to backup all your personal data into an external storage device and perform a reset: click here for steps.

This is the last resort as you've done everything else that could possibly resolve a software issue, considering all hardware tests have passed.

Keep me posted.

Riddle_Decipher
I am an HP Employee

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Author
Level 2
24 21 0 3
Message 19 of 33
Flag Post
HP Recommended

i have done that like 5 times in 1 year ..nothing got fixed even i mentioned that in post.I have literally tried everything possible even Hp remote support people tried No one was able to fix this.

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HP Support Agent
HP Support Agent
27,613 27,567 2,278 3,467
Message 20 of 33
Flag Post
HP Recommended

@Patutkarsg Alright, in that case, there's only one other thing you can do, make use of the HP recovery media, If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

Keep me posted

Riddle_Decipher
I am an HP Employee

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