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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Author
Level 2
24 21 0 3
Message 21 of 33
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HP Recommended

HP Sent me one recovery media few months back...tried that twice still blue screen persists.

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HP Support Agent
HP Support Agent
27,573 27,527 2,274 3,465
Message 22 of 33
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HP Recommended

@Patutkarsg Looks like the device may need to be repaired by a tech at HP to resolve the issue and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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New member
2 2 0 1
Message 23 of 33
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HP Recommended

sadly there are tons of reports of hp pc have kmode since windows updates since may 8. search twitter or redit. heck even google (like one of these news post) https://www.msn.com/en-gb/finance/technology/windows-10-bug-could-leave-hp-pcs-stuck-in-boot-loop-he...  and you will see it the new " HP pc getting kmodes"  how can HP US still not know there is a problem going on with their brand... ether way the talk is don't buy hp and sadly i did.  ( lest HP twitter japan ADMITS there a problem going on)

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Author
Level 2
24 21 0 3
Message 24 of 33
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HP Recommended

Exactly US HP support still thinks its something from windows they are just not accepting the fault. Even ATI tech is not confirming that they have stopped making updates and driver for intel and Rx vega motherboards. Hp promised that this new collaboration would be long lasting and Hp spectre X360 with radeon also got the laptop of year award. Itz all false claims Hp products dont last more than year i would anyday prefer Dell over it.

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Level 4
85 87 3 15
Message 25 of 33
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Hi Patutkarsg,

 

Did you try to fully delete all graphic card drivers with DDU in safe mode? 

 

Thanks,

Click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks!"
Please click "Accept as Solution" if you feel that my post solved your issue.
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Author
Level 2
24 21 0 3
Message 26 of 33
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Yup tried that too couple of times...Nothing works

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Level 2
14 11 0 1
Message 27 of 33
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Hi, I have the same kind of issues since I bought my HP Spectre….
I tried to post it few time ago (BSOD dxgmms2.sys Spectre x360) but without any success...

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/BSOD-dxgmms2-sys-Spectre-x360/m... 

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Author
Level 2
24 21 0 3
Message 28 of 33
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i understand all spectre with radeon has this problem . I tried contacting Hp but it was no help. So theirs only one solution Just roll back to 2018 driver things will be OK but u wont be able to play games . So sorry we have all put our money in trash.

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Level 4
85 87 3 15
Message 29 of 33
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I can leave some workarounds here if you have not applied yet.

 

> run CMD as administrator and type " sfc /scannow" 

> run CMD as administrator and type "CHKDSK C: /F /R"

> Download graphic card and chipset drivers from link that i shared below:

    https://www.amd.com/en/support

You should select graphic card and chipset from list.

> Check the Windows is running up to date?

 

If you can share screenshot from Windbg maybe i can provide more workaround.

 

Have a great day,

 

 

 

Click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks!"
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Level 2
14 11 0 1
Message 30 of 33
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Hi, thanks for the tips, I had already tried everything that was possible or imaginable...

As a final solution, I try a full factory recovery… but nothings works well with HP tools...

I have posted a new topic and I currently trying to solve new problems...

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-recovery-manager-failed-Spec... 

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